Privacy Notice
This Privacy Notice explains how Foodex Digital collects, uses, shares, stores, and protects personal information when you use our website, submit an inquiry, communicate with us, or engage with our services and projects.
Scope and Relationship to Foodex Ecosystem
Foodex Digital is a specialized part of Foodex Ecosystem focused on strategy-to-market execution for businesses in the food and agriculture industry. This Privacy Notice applies to personal information collected through the Foodex Digital website, public forms, communications, project discussions, and other interactions expressly covered by this notice. Foodex Digital is responsible for personal information collected directly through these interactions unless a project agreement, specific notice, or other formal document identifies another Foodex entity or party as responsible for particular processing. Foodex Digital also operates within the broader privacy and trust framework of Foodex Ecosystem. Where an ecosystem-wide policy or a more specific project, market, or activity notice applies, the relevant documents should be read together.
Information We Collect
The information we collect depends on how you interact with Foodex Digital. We aim to collect only information reasonably relevant to the purpose of that interaction. This may include: contact information, such as your name, email address, phone number, company, job title, and country; business and project information, such as your brand, product, target market, objectives, requirements, preferred timeline, and project context; information submitted through contact forms, project request forms, email, meetings, or other approved communication channels; communications, documents, materials, feedback, and other information you voluntarily provide during discussions or an active engagement; technical and usage information, such as browser type, device information, IP address, referral information, website activity, and similar information generated through use of the website. Some technical information may be collected through cookies or similar technologies. Where applicable law requires additional notice or consent for particular technologies, appropriate information or controls may be provided. Public forms should not be used to submit trade secrets, passwords, payment credentials, highly sensitive commercial information, confidential formulas, or other information requiring protected handling.
How We Use Information
Foodex Digital uses information for purposes reasonably connected to your inquiry, interaction, or project. These purposes may include: responding to inquiries and project requests; understanding your business, brand, market, objectives, and requirements; assessing whether and how Foodex Digital may support a project; preparing proposals, scopes, and project discussions; delivering and administering agreed services; coordinating internal teams, specialists, suppliers, or other relevant project participants; supporting research, analysis, quality improvement, and workflow development; maintaining the security, integrity, and operation of our website, systems, and communication channels; maintaining appropriate business and project records; complying with applicable legal, regulatory, contractual, accounting, security, or risk-management requirements. Where applicable law requires a specific legal basis for processing personal information, the relevant basis may include taking steps requested before entering into a contract, performing an agreement, legitimate business interests, compliance with legal obligations, or consent, depending on the activity involved. Foodex Digital does not intend to use personal information for unrelated purposes without an appropriate legal, contractual, or consent-based basis.
Project Information and Submissions
Foodex Digital may receive project-related materials such as brand assets, product information, briefs, images, content, market information, reference materials, or other files needed to understand or deliver a project. Public website forms and general communication channels are intended primarily for initial communication. They should not be treated as confidential or protected channels for highly sensitive business information. For an initial review, please provide only the information reasonably necessary for us to understand your request. If a project later requires confidential, commercially sensitive, proprietary, or restricted information, an appropriate communication channel, confidentiality arrangement, project agreement, or other protective framework may be established before that information is shared. Additional guidance is available through the Foodex Ecosystem Confidentiality & Submissions Policy.
AI, Automation and Digital Tools
Foodex Digital may use artificial intelligence, automation, analytical tools, and third-party digital services to support activities such as research, analysis, ideation, information organization, content development, workflow management, and project execution. The specific tools used depend on the nature of the project, the information involved, and the required level of confidentiality or control. Foodex Digital aims to use these technologies in a way that supports efficiency and quality while maintaining appropriate human judgment and oversight. Where the use of a particular AI or third-party tool may materially affect confidentiality, ownership, security, or the way project information is processed, the relevant conditions should be considered as part of the project arrangement. Automated or AI-supported outputs may contain limitations, errors, or uncertainty and should be considered in the context of the relevant project, evidence, and professional judgment.
How Information May Be Shared
Foodex Digital does not treat information as automatically available to everyone within Foodex Ecosystem. Information may be shared only where reasonably necessary for the purpose of your inquiry, project, or interaction. This may include: relevant Foodex Digital team members; specialist contractors, consultants, production partners, or service providers supporting the work; hosting, communications, analytics, security, workflow, cloud, or other technology providers; another authorized part of Foodex Ecosystem where its involvement is relevant to the specific request or project; professional advisers or authorities where disclosure is reasonably necessary or legally required. Access should be limited to what is reasonably necessary and subject to applicable privacy, confidentiality, security, contractual, and data-protection requirements. Because Foodex Digital may work across markets and use technology or specialist providers located in different countries, personal information may sometimes be processed or accessed outside the country where it was originally collected. Where applicable law imposes requirements on international transfers, Foodex Digital aims to apply the relevant contractual, technical, organizational, or other safeguards required for that processing.
Security and Retention
Foodex Digital takes reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure. These measures may include access controls, appropriate technical safeguards, restricted project access, secure technology providers, and internal practices appropriate to the nature of the information involved. No digital system, communication channel, storage method, or security measure can guarantee absolute protection. Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, for the management of an inquiry or project, to maintain appropriate business records, or to meet applicable legal, contractual, accounting, compliance, or risk-management requirements. Retention periods may vary according to the type of information, project, relationship, legal requirements, and systems involved. When information is no longer reasonably required, it may be deleted, anonymized, archived, or otherwise handled in accordance with applicable requirements and operational needs.
Your Privacy Rights and Complaints
Depending on your location and the law that applies to the relevant processing, you may have rights relating to your personal information. These may include the right to: request access to personal information held about you; request correction of inaccurate or incomplete information; request deletion where applicable; object to or request restriction of certain processing; withdraw consent where processing is based on consent; request data portability where applicable; request information about how your information is used, shared, or transferred; raise a privacy concern or complaint; exercise other rights available under applicable privacy or data-protection law. To make a privacy request or complaint, contact contact@foodexdigital.com and provide enough information for us to understand the request. We may need to verify your identity before responding to certain requests. Requests and complaints will be reviewed and handled in accordance with the laws applicable to the relevant processing. Where applicable law provides a right to complain to a privacy or data-protection regulator, that right remains available to you.
Contact and Further Policies
If you have questions about this Privacy Notice or how Foodex Digital handles personal information, contact: contact@foodexdigital.com Please do not include passwords, payment credentials, trade secrets, or other highly sensitive information in a general email. Foodex Digital operates within the broader trust and policy framework of Foodex Ecosystem. Ecosystem-wide policies covering privacy, confidentiality, website use, and related matters are available through the Foodex Ecosystem Policy Hub. Where a specific project, service, market, or activity has additional privacy or contractual requirements, the relevant notice or written agreement may also apply. Foodex Digital may update this Privacy Notice as its services, technologies, working practices, or legal requirements evolve. The current version and effective date will be shown on this page.